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Customer Service and Education
If, of course, you do have questions about anything jewelry-related, the educated and friendly customer service representatives will be happy to help you out by email or by phone. There additionally are numerous articles in the “Learning Center” area of the website that may help you in your jewelry buying process.
Shipping and Returns
Mondera.com wants you to receive your jewelry item in a timely manner, and as a result, Mondera.com does offer free second day shipping on all orders throughout the United States. Also, if you are making a larger purchase (one over $5000 for example), Mondera.com will provide free priority overnight air shipping. Of course, your jewelry item will be insured and appropriately registered so that you can be certain of the parcel’s safe delivery.
In addition, a complementary gift box and gift card are included when an item is purchased from the Mondera.com website. On the included gift card, you do have the option of adding your very own special message to personalize the jewelry piece. If you are purchasing this item for yourself though, you do not need to concern yourself with personalizing the card. (Unless of course you want to!)
Mondera.com also does want to make certain that you are definitely satisfied with your purchase. To address this particular issue, Mondera.com does offer a 30-day money back guarantee on all products purchased on its website. If for some reason you wish to return an item that you purchased on the Mondera.com website, simply send it back to the given address.
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